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Refund policy

Return Policy

At Evertrust Parts, we know that things don't always go as planned. Whether a product arrives damaged or you receive the wrong item, we’re here to make things right. Our return process is designed to be straightforward and hassle-free, but we do ask that you follow a few important steps:

  1. Return Authorization: Before returning any items to Evertrust Parts, please get in touch with our customer service team to receive authorization. This step is crucial for us to manage your return effectively and quickly.

  2. Return Window: To start a return, contact us within 30 days of receiving your order. As long as your request falls within this period, we’ll be happy to assist you. Unfortunately, returns requested beyond 30 days cannot be processed.

  3. Return Conditions: Items eligible for return must meet the following criteria:

    • The product should be unused and in the same condition as when you received it.
    • Any original components and packaging must be included.
    • The item must be returned in its original packaging to ensure safe handling.

  4. Proof of Purchase: To expedite your return, please have your order confirmation or receipt ready. This allows us to verify your purchase and process your refund without delay.

By adhering to these guidelines, we can ensure a smooth return process. If you have any questions, feel free to reach out—we’re here to help.

Our Refund Process

Transparency and clarity are at the heart of our refund process. Here’s what happens when you return an item to Evertrust Parts:

  1. Inspection: Once your return reaches our warehouse, our team will inspect the item within 2-3 business days. This allows us to assess its condition accurately.

  2. Email Updates: We will keep you informed throughout the process with email updates. These notifications will let you know how your return is progressing.

  3. Refund Status: After inspection, we’ll promptly inform you of your refund status. This way, you’ll know exactly where things stand and what the next steps are.

  4. Refund Method: If your return is approved, the refund will be issued to the original payment method used at checkout.

  5. Timeline: Refund processing times can vary depending on your card issuer's policies, but we’ll do our best to ensure it’s handled quickly.

We hope this overview helps clarify our refund process.

Order Cancellation

Mistakes happen, and we understand that you might need to cancel an order. Here’s how our cancellation process works:

  1. Cancellation Based on Order Status:

    • Shipped Orders: If your order has already been dispatched, a cancellation or restocking fee of 20% of the order amount may apply. This fee will be deducted from your refund.
    • Unshipped Orders: If the order hasn’t been shipped yet, a smaller cancellation fee of 5% of the order value will apply. The rest of the amount will be refunded using the original payment method.

  2. How to Cancel: To cancel your order, you can either:

    • Submit a Cancellation Request: Use the form available on our website to submit your cancellation request. This will help us process it quickly.
    • Email Us: Alternatively, email us at sales@evertrustparts.com with your full name, order number, and any relevant details. This information will help us locate your order and process your request efficiently.

We strive to handle cancellations swiftly. Providing accurate information will assist us in ensuring a smooth process. If you need further help, please don’t hesitate to contact us.

Return Shipping Costs

  1. If the return is due to an error on our part, such as an incorrect or damaged item, we’ll cover the cost of return shipping. We’ll send you a prepaid shipping label via email, making it easy and free to return the item.

  2. If you’re returning a product for other reasons (e.g., you’ve changed your mind), and the correct item was delivered in good condition, we ask that you cover the return shipping costs. This ensures your return is processed efficiently.

We aim to be transparent about our return policies, including who covers the cost of shipping. If you need help or have questions, our customer service team is here to assist.

Get in Touch

We’re here to help with any questions or concerns you may have. The best way to reach us is by email at sales@evertrustparts.com. We’ll do our best to respond within one business day.

Whether you need support with a return, have questions about our products, or need further assistance, don’t hesitate to get in touch. We’re committed to providing you with the best possible service.